For every business owner, taking advantage of opportunities available in the industry and growing the enterprise to be competitive is a significant commitment. However, with this comes some difficulties with planning and running every aspect required for the business to remain afloat. So, you need a 3PL partner!
A 3PL partner is an essential addition to a business. Most importantly, finding a credible and trusted one is crucial to the success of business operations and company goals. Just as a business cares about its customers, finding the right 3PL partner that cares about your business is vital, and the right 3PL partner can also contribute to boosting the company's image.
What Is Third Party Logistics (3PL)
3PL, which means Third-party Logistics, is the practice of outsourcing logistics and supply chain management functions to external service providers. These providers offer various services, including warehousing, transportation, inventory management, order fulfillment, cost management, processing, shipping, and delivery.
Factors to Consider Before Settling For a Third-Party Logistics Partner.
Capabilities: Before choosing a 3PL partner, the business manager must ensure that the partner can meet the needs of the business. Most 3PL service providers have areas of expertise and offer solutions to different needs based on industry, mode of transportation, and type of logistics. The business manager needs to ensure that the capabilities of the 3PL partner align with the needs of the business and that it is flexible enough to meet their ever-changing needs.
Customer Service: Another factor is their ability to prioritize customers and ensure top-notch customer experience. Though technology is essential for the functionalities of a business, human connection and customer service are just as important. It is crucial to ensure the 3PL you choose to work with provides you and your customers with a high level of customer service, as that will go a long way in creating and maintaining relationships, building trust, and increasing customer loyalty.
Stability: For a 3PL service provider to boast of stability, they must have been in the business for an extended period and have been able to weather through the ever-changing terrain of the industry, which may not be smooth in some cases and as a result, have gained extensive experience in providing high-quality logistics and supply chain management services.
Reputation: To a credible 3PL service provider, reputation is everything. Get to know what kind of supplier the potential third-party logistics company will be, read reviews about them, and their relationship with their customers, vendors, carriers, and employees.
Network: Partnering with a logistics company with a strong network both within and outside the industry will be of great advantage to a business as it will help open new doors and opportunities to their doorstep. A strong network is imperative for the growth of any business, and the more connections your third-party logistics provider has, the easier it is to navigate the industry, grow, and provide better customer service.
Safety record: The level of seriousness that a 3PL service provider takes regarding the safety and security of the things and people under his management speaks volumes about its overall performance. With such regulations undergoing near-constant change within the industry, it's essential to partner with a 3PL with impeccable safety records and updated with the latest initiatives and safety regulations to remain competitive.
Technological advancement and compatibility: We are in a highly technologically connected and enabled world; therefore, partnering with a logistics provider that is technologically advanced will make things easier and make a difference in the business. Choose a 3PL that uses technology to streamline the process from order to delivery, which is crucial to fulfillment. Ensure your 3PL utilizes the latest technologies and has the best support team available to meet your needs.
Responsiveness: In addition to how they attend to their customers and how well things go during normal operations, assess the speed, rate, and level of their responsiveness when things are not going as planned or when issues arise. Please find out how they handle supply chain disruptions, respond to changes in order volume, destinations, or stocking levels, and track products during a recall or delivery mix-up.
Benefits of Partnering with a 3PL Provider
Working with a 3PL service provider offers many advantages compared to doing everything in-house. One of the most important advantages is that it frees the business manager up and allows him to perform other vital roles in the business. Other benefits include:
Reduced overhead costs.
Reduced delivery errors
Enhanced visibility into supply chain operations
For most businesses, 3PLs have been the secret ingredient that enables them to weather through challenges and remain afloat.
SARA PROCUREMENT SERVICES LIMITED remains committed to the overall success of our clients, and we are readily available to provide top-notch services to them consistently. Ready to partner with us as your preferred third-party logistics service provider? We are one call away!
Visit our physical office space at 3 Fatai Irawo Street, Ajao Estate, Airport Road, Lagos, Nigeria, or any of our warehouse touch point locations worldwide to learn more about us and utilize our services.
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